Sense 2 - Doesn't charge or turn on

[AbiodunAjayi]

My sense two has refused to turn on I have used spirit and brush to clean up the charger connector and the sense 2 connector kindly assist 

Moderator edit: updated subject for clarity

[DaniFitbit · Accepted solution]

Welcome to the Fitbit Community, @AbiodunAjayi ! It's great to have you here!

I appreciate the cleaning effort you put into getting your Sense 2 device to power on.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue.

If the recommendations listed in this article don't resolve the issue, please contact support. There you'll find additional tools to help you better investigate your case.

This form is for your convenience. Please let me know once you've completed it.