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Sense 2 ECG app is stuck downloading

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‎10-21-2022 04:38 - last edited on ‎10-27-2022 18:55 by Fitbit Moderator

‎10-21-2022 04:38 - last edited on ‎10-27-2022 18:55 by Fitbit Moderator

Every time I enter the app to check the gallery it says to (A) Continue installing or (B) Later. Both options keep installing the ECG, which I have been waiting for 4 hrs now. I tried restarting the watch, Restarting the app (force quit) switching accounts, and switching off the Bluetooth. Nothing work Help me please I need this watch to work. I'm a new user.

 

Moderator Edit: Clarified subject

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‎10-21-2022 10:08

‎10-21-2022 10:08

To me it sounds like something went wrong when you did set up the first time. The ECG app installed itself at first time setup. I think you have to do a factory reset.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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