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Sense 2: Firmware update button not responding and support chat is unavailable

‎07-27-2025 20:26

‎07-27-2025 20:26

Hello,

I am trying to update my Fitbit Sense 2 but the "Update" button in the Fitbit app is completely unresponsive.
I have already:
- Reinstalled the app
- Unpaired and paired again
- Planned a factory reset

Unfortunately, I also cannot reach Fitbit support through the chat form because it keeps showing
"Please refresh this page and try again. There was a problem with the contact form."

Could a moderator please help me reset the server data for my account
so that I can start from a clean state?

Device: Fitbit Sense 2
Version: 60.20001.214.24

This is for a research project, so a stable setup is very important.
Any help would be appreciated!

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1 REPLY 1

‎07-28-2025 08:49

‎07-28-2025 08:49

I am having this same issue and followed the same steps.  Support told me my battery is no longer working properly and sent me a code to buy a new watch.  I do feel like there is another issue happening though.

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