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Sense 2 - Get started screen the red X

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‎06-28-2025 06:55 - last edited on ‎06-28-2025 12:18 by Fitbit Moderator

‎06-28-2025 06:55 - last edited on ‎06-28-2025 12:18 by Fitbit Moderator

I have tried to update app on phone, but this will not update.  I have rebooted watch several times but keeps going to same screen get started app- nothing I seem to try will change the watch.  I then get the big red X, nothing seems to help with the watch, this started yesterday can you help?

Moderator's action: Clarified subject

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2 REPLIES 2

‎07-01-2025 18:11

‎07-01-2025 18:11

Hi and welcome to the community forums @ShellyjK. 

Thank you for providing the information regarding the difficulty that you are experiencing with Sense 2. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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‎07-01-2025 22:30

In response to ManuFitbit

‎07-01-2025 22:30

I'm jumping on this thread because I'm having the same issue. I found the steps to follow in another thread from last year but the thread is locked so I can't comment on it. 

now I just have a watch that doesn't work, unless you count the red x, and is now disconnected from everything.

what is my next step?

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