Sense 2 - No Sleep Data

[JFH1]

My Sense 2 will NOT track sleep, I receive either low level stats or NO stats at all. This has got increasing worse in Jan 2024.

I recently updated ( a few months ago) from the old Sense to a Sense 2. I had no issues with the first Sense, but this one is really inconsistent. I have occasional sleep data, some with just low level information, some with full stats. I have had no sleep data at all recorded at all since 18th January. 

I have logged out of the app, I have rebooted my phone (ios), I have turned on and off the bluetooth, I have rebooted the watch, I have swapped wrists. Nothing works!!!

I have been a loyal Fitbit customer since 2015 but now totally frustrated and tempted to look into the Apple Watch!!!😡

[Rge]

@JFH1 

i have the same problem, except neither my Sense 1 or Sense 2 will record health metrics or sleep score. Since I updated the app to 4.06 December 10, I’ve only gotten sleep scores and all of my health metrics 15 times.

i contacted Fitbit help via phone and all I got was an emailed copy of the Sense 1 manual.

So no help from Fitbit Help

Sorry I have no idea how to fix this.

I also have used Fitbit since 2014.

[risakr]

I'm having the same problem with my Sense 2. 

[JFH1]

It is so frustrating! I invested in the upgrade to Sense 2 and feel I have wasted my money on a product that does not work properly!

You mentioned that you upgraded your Fitbit - can you let me know how you did this? Maybe that might help!

Do you know what version your Fitbit Sense 2 is now operating with?

Thanks!

[Rge]

It is extremely frustrating!

My Sense 2 is running the latest firmware, 20001.194.86. 
When I mentioned the update, I was referring to the app, not the Sense.

If yours doesn’t have the 194.86  firmware, you should have a notification on your app. 

Good luck!

[lisiko]

Same problem here.  I’ve had my sense 2 for at least a few months.  Seemed to work okay for awhile but not lately 

[Guy_]

Hi all - this is most likely an issue with flavours of the new V4 Fitbit App which has a tendency to lose connection and improperly sync, it can have other problems, combined with some firmware issues possibly with 194.86, if the issues got worse after a firmware change.

In many ways the Sense 2 is not as good as the Sense and the V4 Fitbit App not as good as the V3 version.

[BrieNicole01]

I didn't change trackers and am having the same problem. I get no sleep data at all. It's just blank. 😤