Sense 2 Not Tracking Floors

[FWW3]

I just noticed my Sense 2 stopped tracking Floors a few months ago. Please advise.

[Guy_]

Hi @FWW3 - first try Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it.

Second if the problem persists and you see floors missing on the watch but they appear in the Fitbit App change to another clock face.

Third if none of these resolve the problem the watch may be faulty and need replacing under warranty.

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they make take you through a factory reset which may not resolve it if the watch is faulty.

[Jessicjill]

Okay i can assist you .