Sense 2 - Sleep and Weather Not Updating

[PeterH62]

For some time now my Sense 2 has stopped automatically showing the sleep and weather data each day. I have to manually sync multiple times and eventually it works but often not until late in the day.

Never used to have this issue before the migration to Google and my data used to just automatically update each morning.

I have looked at the suggestions on another post but none are relevant to this issue. 

Moderator Edit: Clarified subject

[HorareyFitbit]

Hi @PeterH62, welcome back to our Community, is nice to have you here!

thanks for the provided description of your current situation I appreciate your engage while visiting the other forums of our Community to try to resolve your situation, I will do my best to try to help you.

As a first recommendation please confirm that you have the latest version of the app available like indicated in the following articcle: ¨How do I use the Fitbit app?¨ in ¨How do I update the Fitbit app?¨

[PeterH62]

Yes I have the updated app and my watch is on the latest firmware.

[HorareyFitbit]

Hi again, is nice to see you back!

Thanks for your answer and update I really appreciate it. As a following step after trying the previous steps I can recommend you to contact our Support team since they have more tools that might be helpful for your current situation. Press the following link and answer some questions and then you will be able to choose how you want to contact them. Support.

[mhouse]

I've been having the same issue since the public preview.  When the weather does come through it has switched the temperature units to C instead of F which I have selected in my profile.

I have a clock face that displays temperature and it is correct.

[PeterH62]

It does not offer any useful help.. just gives me other queries people have made of a similar nature.. including my own query here 🤷🏻‍:male_sign:

 The problem is still happening several weeks after I posted this. Very frustrating. All other things sync properly it’s just weather and sleep that only do so intermittently.