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Sense 2 - SpO2 broken

‎05-06-2025 05:19 - last edited on ‎05-06-2025 06:31 by Fitbit Moderator

‎05-06-2025 05:19 - last edited on ‎05-06-2025 06:31 by Fitbit Moderator

I have uninstalled and reinstalled the app, and it continues to say app needs to be installed in one area, in another it shows it's installed, and NOWHERE is it actually tracking. Can we stop breaking features? Ever heard of the software life cycle? How about testing before implementation. Please assist, this is frustrating. Nothing but issues with Sense 2, and I'm still making payments on it. 

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Moderator edit - updated subject for clarity

 

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Best Answer
5 REPLIES 5

‎05-06-2025 10:14

‎05-06-2025 10:14

Hi @Zionic484, Thanks for stopping by, I hope you're doing well!

I appreciate all the feedback and the screenshots provided about the SpO2 feature. I need to inform you that this issue has already been escalated to our team and they are currently investigating in order to find a solution.

We are sorry for any inconvenience this has caused. Rest assured that we'll keep you posted on any update, as soon as it becomes available.

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0 Votes

‎05-06-2025 11:55

In response to DavidFitbit

‎05-06-2025 11:55

Great. And app notifications don't come thru on the watch either. I can't believe how much trouble I'm having with this new device. 

Best Answer
0 Votes

‎05-20-2025 06:32

In response to Zionic484

‎05-20-2025 06:32

Hi @Zionic484, thank you for your response. I'm sorry to hear you are having trouble with app notifications as well.

Thank you for your patience. We are aware of the problem and are working to find a resolution as quickly as possible.

Regarding the topic of this thread, see if the following workaround works for you: 

  • Check on your phone if you are using a VPN. If you are, turn it off while troubleshooting the Fitbit app.
  • If you are using Wi-Fi, switch it to mobile data or vice versa.
  • Try to install the SPO2 clock face.

In regards the apps notifications, i invite you to open a new thread if you are still experiencing trouble. This way our community is organized and users can find  the topics they are interesed in more quickly.

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0 Votes

‎05-22-2025 14:10

‎05-22-2025 14:10

I have the same problem, keeps telling me to install the app, but then on the graph is a range reading. I have installed the Spo watch face. IDK 

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0 Votes

‎05-22-2025 14:21

In response to parns

‎05-22-2025 14:21

Hi @parns and welcome to the Community. 

Thanks for the detailed information and the steps that you've tried prior to posting. I wanted to let you know that this issue has been escalated to our team so they can work on a solution.

I'm sorry for any inconvenience this has caused. Rest assured that I'll keep you posted on any update, as soon as it becomes available.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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