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Sense 2 not turning on

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‎05-22-2025 16:46 - last edited on ‎05-22-2025 19:06 by Fitbit Moderator

‎05-22-2025 16:46 - last edited on ‎05-22-2025 19:06 by Fitbit Moderator

I bought my Fitbit November 2023 and it’s now dead. Will not work or turn on even after doing all the helpful tips from support page. The watch wasn’t even two years old. I don’t recommend buying. 

 

Moderator edit: clarified subject.

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‎05-22-2025 19:05 - edited ‎05-22-2025 19:08

‎05-22-2025 19:05 - edited ‎05-22-2025 19:08

Hi @M_lny. Welcome to the community forums. 

Thank you for sharing with me the details about this difficulty experienced with your Sense 2. Sorry to know the inconvenience. 

Also, thank you for letting me know that you did all the troubleshooting steps listed in the help article. I'd like to know and confirm that you have followed the steps listed in this help article: Why isn't my Fitbit device's battery charging?

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