Sense 2 SpO2 no longer available

[Stargazer15]

I did the most recent update and it now states "app must be installed" for the sp02 tracker but it now shows "not available" for my device. 

Wth?!

Moderator Edit: Clarified subject

[barky81]

Broke mine too! And now no updates or corrections? Ridiculous.

[Penngwyne]

When I go to the app store it says uninstall. I uninstalled and then reinstalled. Still saying I need to install the app. Watch still reading spo2.

[MarioSFitbit]

Hi everyone and warm welcome to the forums @Penngwyne ! 
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

[maineo58]

Sp02 not working since update

Tells me it's unavailable 

[LHen8989]

The install SP02 update button is not working when I try to install it onto my Fitbit Charge 6. What do you advise? Thank you.

[lkway]

On my Sense 2 watch face (using the SPO2 Clock design) the SPO2 detail says "not installed", but when I dig deeper in sleep data I do find a SPO2 value was recorded

[scrubdoogie]

It's been this way for a while... update?

[Diezelbabe]

May 17th and still no fix? Come on people. I have the latest fitbit and update and still not corrected? Why? Are you guys just hoping we'll eventually buy the Google watch? Make it square and I might consider it. But the customer service regarding this issue is not helping me consider it at all

[Cbwell]

Hi there. Just as a follow up, my Sense 2 is still not showing Spo2 . Day 4.  Have reset my watch several times, fully charged, cleaned watch etc

[Penngwyne]

Also reset your phone.

Even when overnight spo2 works it can be intermittent. Sometimes takes
hours to show a result in the app.

Mine usually works through the day and displays on the watch.

[Cbwell]

Hi there

Thank you for your email. I will definately try this.

[Cbwell]

IT WORKED.  Yeeahhh.  Thank you so much for your input.  Greatly appreciated 

[Cbwell]

Recvd a helpful tip from another Fitbit user to also reset my phone.  I now have my SPO2 reading this am.   Win win.  Lol