Sense 2 - Syncing issues

[MrsFD]

Good morning

I am not new to Fitbit, but my husband bought me the Sense 2 for Christmas so that I had the ECG function (turns out it's not available on my Country. But that's another issue) 

At least twice a month, I check my watch as it's not showing notifications, and it just says no notifications.

I check the app. And it tells me it has not synced in X amount of hours. Trying to sync doesn't work. 

I have to disable Bluetooth, restart both watch and phone. That sometimes works. Other times I have to remove and repair. 

Really not happy with the product. I've had 6 different models over the years and this is the only one that is frustrating me 

I have a OnePlus Nord. Had this brand for every Fitbit, no issues. My last Fitbit never had a single connectivity problem. Just this one. 

So fed up with it. It just happened again this morning, so decided to check the forums...

Édition du modérateur : précision de l’objet de la demande

[DavidFitbit]

Hi @MrsFD, thanks for stopping by, I hope you're doing well.

Let me help you with the syncing issues you are experiencing with your Sense 2. Thank you for the troubleshooting you have tried.

We provide general troubleshooting for this kind of syncing issues. You can access this open source via this link Why won't my Fitbit device sync?

You may try some additional steps if you haven't done those suggested in the link above.

On the other hand, you can confirm the compatibility of your device by taking a look at our Fitbit setup requirements

In addition, i can attest that the ECG feature has a limited availability per region. You can see the full list hin the link What countries/regions is the Fitbit ECG app available in? 

[MrsFD]

Thanks David for replying. 

I have done all the things suggested many times since I got my watch for Christmas. I have even uninstalled and  reinstalled the app and paired from scratch. 

I went to check a few things on the app as I was reading your reply. And yet again it has disconnected. 

 

[MarreFitbit]

@MrsFD Thanks for getting back and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.