Sense 2 - Unable to change clock face

[JohnnyPink]

Hi,

I have updated my FitBit recently. But since the update, I cannot change the clock face through the app.

The app says there is no internet connection, although I do have a good connection. Everything works fine, except the clock face interface.

Does anyone have the same problem?

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @JohnnyPink and welcome to the Fitbit Community!

Thanks for sharing with us the issues you are having with your Sense 2 since the last update. Keep in mind that third-party clock faces are no longer available for customers located in the EU.

I suggest you to try this out:

1. Verify your that your Fitbit app and Fitbit device are up to date. 
2. Restart your phone and your device. How do I restart my Fitbit device?
3. Can you name the clock face you are trying to install? 
4. Please check that all necessary app permissions are on: How do I install and manage apps on my Fitbit device? and How do I set up and troubleshoot apps on my Fitbit device? 
5. Sync your device with the Fitbit app.
6. Uninstall and reinstall the app.

[JohnnyPink]

Hi Fatima Fitbit,

Thank you for your suggestions, but it did not help. I uninstalled the app and reinstalled it. Everything is up to date.

When I select my device in the fitbit app and I go to Gallery, it days no internet connection. Everything else works. Tried switching between Wifi and Data, no luck.

[Phlamingo]

Same problem here. 

[Guy_]

Hi @JohnnyPink , @Phlamingo - if it's not an app bug you may find this useful - see No internet connection even though the phone is seemingly connected to the internet.

Sometimes try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone, in case there is a corruption.