Sense 2 - Unresponsive screen

[MTatt]

Watch showing 'sync from fitbit mobile app.' Have followed all advice i can find and tried to chat,but nothing

Moderator Edit: Clarified subject

[Amy11Fitbit]

Hi @MTatt, Welcome to the forums!  

Thank you so much for bringing this to my attention. I'm really sorry to hear that your Sense 2 is just showing a sync from Fitbit mobile app screen. Additionally, I appreciate you taking those steps. Let me help you with the next ones.

To make sure that your Sense 2 works fine again, please check if your device and the Fitbit app have any updates available.  If that is the case, please update them.  Also, please follow the steps in this help article to sync your device with the Fitbit app.

Additionally, I would like to suggest offloading the Fitbit app.

[MTatt]

Yes, both are updated. I have already followed all the steps on the link you provided. I have deleted the fitbit app and reinstalled it on my phone but still no joy. They will not sync and the same message remains thankyou

[Amy11Fitbit]

Hi @MTatt, It’s nice to see you again!

Thank you for letting me know about the steps you’ve already taken. We have identified the issue with the Fitbit mobile app sync error and have prioritized a fix.

Our engineering team is currently conducting a comprehensive review to ensure everything is back on track. We appreciate your patience while we work on a resolution. We’re on top of it and will resolve this as quickly as possible.

[MTatt]

Please let me know as very unhappy with having no fitness tracker for 4 days now

[Momika1]

I am having same issue, have completed ALL the suggestions and "no joy" as well!

Can you please inform ETA of expected resolution.

Thank you.

Mderouse

[MTatt]

It's so frustrating to not have my tracker for so many days. They did promise a response but nothing 😒

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Over two weeks without my tracker. VERY FRUSTRATING. Am I supposed to give up on my Fitbit which cost a lot of money shocking customer service