Sense 2 - Where to find 4-digit code

[Ktirdil]

After charging Sense 2 and pushing side to open Fitbit, logo pops up and then goes away. Can’t get code to set up.

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi there @Ktirdil. It's good that the community is growing!

Let me help you with the setup of your Sense 2 smartwatch by following the instructions below:

- From the Today tab in the Fitbit app on your phone, tap the devices icon. (The one on the upper left that resembles a mobile next to a watch)
- Tap Add more devices.
- Choose your Sense 2 from the list and follow the on-screen instructions to continue.

During the instructions you'll be asked to enter a 4-digit code that should appear on your Sense 2 display.

If you don't arrive to see the code during the setup, attempt to restart your Sense 2 and try again. To restart your device, press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

I hope this instructions will be helpful. Have a great day!

[Ktirdil]

The four digit code does not come up, The logo comes on screen and then a few seconds latere disappears.

Moderator edit: formatting

[DavidFitbit]

Hi @@Ktirdil,

I'm sorry to hear your Sense 2 doesn't work as expected. If the restart didn't resolve the issue, i suggest you contact technical support. They count with the tools needed to assist you further.

I hope you can find the support you need!