help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 - Will not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2025 14:57 - last edited on ‎01-02-2025 05:23 by Fitbit Moderator

‎01-01-2025 14:57 - last edited on ‎01-02-2025 05:23 by Fitbit Moderator

I just got a brand new Fitbit watch versa 2 and it will not turn on even though it is charged. I have restarted it and synced it again and again but it still won’t work. What do I do.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-02-2025 05:22

‎01-02-2025 05:22

Hi @99Rocks ! Welcome to the Fitbit Community ! 
Thank you for your message. I'm sorry to hear your Watch will not turn on even though it's charged. I'll do my best to help you with some advices. 

Could you please confirm if you are able to see the green lights on the back of the device ? 
Are you able to feel a vibration when you put it on charge ? 

This may be due to a pending update. Please check out this help article and follow the steps indicated there. How do I update my Fitbit device?

In addition, please try to change the clock face as shown in the following article How do I change the clock face on my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer
0 Votes