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Sense 2 - Will not turn on

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‎01-01-2025 14:57 - last edited on ‎01-02-2025 05:23 by Fitbit Moderator

‎01-01-2025 14:57 - last edited on ‎01-02-2025 05:23 by Fitbit Moderator

I just got a brand new Fitbit watch versa 2 and it will not turn on even though it is charged. I have restarted it and synced it again and again but it still won’t work. What do I do.

 

Moderator edit: updated subject for clarity

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‎01-02-2025 05:22

‎01-02-2025 05:22

Hi @99Rocks ! Welcome to the Fitbit Community ! 
Thank you for your message. I'm sorry to hear your Watch will not turn on even though it's charged. I'll do my best to help you with some advices. 

Could you please confirm if you are able to see the green lights on the back of the device ? 
Are you able to feel a vibration when you put it on charge ? 

This may be due to a pending update. Please check out this help article and follow the steps indicated there. How do I update my Fitbit device?

In addition, please try to change the clock face as shown in the following article How do I change the clock face on my Fitbit device?

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