Sense 2 stopped won't hold charge

[Evelyn1508]

For the past week my sense 2 stops syncing at 49% battery. Loses sync capability. I did the recharge, unistalled/installed fitbit app and the watch itself.

Seems this is somewhat a common issue. Is this a defect? Do we get a replacement?

Thank you in advance

[ManuFitbit]

Welcome to the forums @Evelyn1508.

Thank you for sharing the inquiry regarding your Sense 2 and the steps performed to fix it on your own. 

Before considering to address the difficulty with sincyng, please confirm that you have followed the points listed in this help article in order to get the device charging correctly. 

[Evelyn1508]

Yes I have done those things.

My fitbit charges but then stops syncing once it hits 49% then shuts off. All I get when I press button is a little vibrate. Then nothing.