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Sense 2 band comes off continuously

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‎03-08-2024 01:47 - last edited on ‎03-15-2024 16:57 by Fitbit Moderator

‎03-08-2024 01:47 - last edited on ‎03-15-2024 16:57 by Fitbit Moderator

Just purchased Sense 2 less than 2 weeks ago and one side of my band comes off continously.  Called support & they want a pic of it which is crazy. 

Overall, I liked my Versa much better than this Sense 2 and am looking into a switch to a different brand overall.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎03-08-2024 03:00

‎03-08-2024 03:00

Welcome back to the Fitbit community, @Chat636!

Sad to hear that you're having an issue with your Sense 2's band.
Despite your original Sense, which had the more traditional spring loaded attaching mechanism, Sense 2 uses a quick release mechanism to allow for a much more convenient swapping of bands. Ist seems that there's a manufacturing fault with either your device or it's band. I'm sure that the support team will get the faulty part replaced for you in no time.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎03-15-2024 17:04

In response to Talahthas

‎03-15-2024 17:04

Hi there, @Chat636. @Talahthas Thanks for stopping by to help our friend.

@Chat636 Thank you for your information and contacting our Support team. Before we proceed, our team will need some information from you to complete your warranty claim. I understand your frustration, and your feedback is appreciated as it helps us improve our devices and services.

I have checked your information and an email with further instructions has been sent to you. Please check your spam and junk folders, and make sure to keep an open communication with our team.

Best Answer
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