help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 band comes off continuously

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2024 01:47 - last edited on ‎03-15-2024 16:57 by Fitbit Moderator

‎03-08-2024 01:47 - last edited on ‎03-15-2024 16:57 by Fitbit Moderator

Just purchased Sense 2 less than 2 weeks ago and one side of my band comes off continously.  Called support & they want a pic of it which is crazy. 

Overall, I liked my Versa much better than this Sense 2 and am looking into a switch to a different brand overall.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎03-08-2024 03:00

‎03-08-2024 03:00

Welcome back to the Fitbit community, @Chat636!

Sad to hear that you're having an issue with your Sense 2's band.
Despite your original Sense, which had the more traditional spring loaded attaching mechanism, Sense 2 uses a quick release mechanism to allow for a much more convenient swapping of bands. Ist seems that there's a manufacturing fault with either your device or it's band. I'm sure that the support team will get the faulty part replaced for you in no time.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-15-2024 17:04

In response to Talahthas

‎03-15-2024 17:04

Hi there, @Chat636. @Talahthas Thanks for stopping by to help our friend.

@Chat636 Thank you for your information and contacting our Support team. Before we proceed, our team will need some information from you to complete your warranty claim. I understand your frustration, and your feedback is appreciated as it helps us improve our devices and services.

I have checked your information and an email with further instructions has been sent to you. Please check your spam and junk folders, and make sure to keep an open communication with our team.

Best Answer
0 Votes