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Sense 2 battery draining fast

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‎07-16-2023 01:56

‎07-16-2023 01:56

Hi all,

I have my sens2 since June 2023.

I pay attention to the battery life cycle. But yesterday, the device has submitted a battery notification at 5% (it was at 40% in the morning and I never recieve any mail notification for the battery)

I tried to factory reset the device and charged it at 100% at night, but it was at 40% in the morning (without any activity) usuelly it takes me 4 or 5 days to be at 30%

 

Any advice, can I have an exchange ?

Thanks 

Best Answer
1 REPLY 1

‎07-20-2023 04:30

‎07-20-2023 04:30

Hi @Hichm3n, Welcome to the Fitbit Community!

Thanks for the details shared and the troubleshooting tried before contacting us. I suggest checking the following tips: 

  1. See if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
  2. Please follow the charging tips in this Fitbit help article Why isn't my Fitbit device's battery charging?
  3. Let’s try a restart. For more information please see How do I restart my Fitbit device?

Hope this helps!

 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer