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Sense 2 battery not working correctly

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‎01-03-2025 09:05 - last edited on ‎01-04-2025 11:31 by Fitbit Moderator

‎01-03-2025 09:05 - last edited on ‎01-04-2025 11:31 by Fitbit Moderator

My sense 2 will not stay on unless I have it connected to the charger. It will shut off as soon as it is removed and when it is reconnected to the charger it starts up.  Every time it starts up on the charger it shows a different % of charge. Tried to reset when connected and that does not change anything.

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎01-04-2025 04:19

‎01-04-2025 04:19

Hi @MJF33 

Have you tried cleaning the charging pins on the charger and also the receiving pins on the back of the watch? Otherwise you could also try a different usb plug and if you have access to one, a different charging cable.

Community Council Member

Nathan | UK

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‎01-04-2025 11:29 - edited ‎01-04-2025 11:30

In response to N8teGee

‎01-04-2025 11:29 - edited ‎01-04-2025 11:30

Welcome to the forums @MJF33.

Thank you for providing the details regarding this difficulty with your Sense 2. 

In addition to the tips listed by @N8teGee, I'd suggest you take a look and following all the points listed in this help article:

Why isn't my Fitbit device's battery charging?

Thanks for your help @N8teGee 

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