Sense 2 black screen

[JennJ2]

My Sense 2 screen stopped displaying, just black. My battery was at 85% when this happened. I have tried the reset instructions but I get a red X and the device still does not respond with a display. I have uninstalled, but now cannot get the code to reinstall. 

Moderator edit: updated subject for clarity. 

[LokeAa]

Sounds like you should contact customer service. There is one thing you can try; Since you cannot see the screen, there is another way to force the device to perform a factory reset:

• Press and hold down the side button for about 10 seconds until  you feel a short vibration.
• When you feel the vibration, release the button, then immediately press and hold the button again
• .Wait until the watch vibrates, (then the Fitbit logo appears )and disappears.
• When it disappears, lift your finger off the button again for a moment and press it down once more until you feel one final vibration, then release–this indicates your Fitbit is performing a factory reset. 

[ManuFitbit]

It's good to see you participating for the first time in the community @JennJ2 

Thank you for sharing the inquiry regarding Sense 2, and for performing the restart.

Please, after being fully charged, try to sync your device one more time. If you have difficulties to do that, please visit this article.

In addition, restart the smartwatch one more time. 

If that doesn't resolve the situation, change the clock face. 

[DCAW]

Same thing happened to me, when I woke up this morning I couldn’t get the screen to come on, I tried several times to hold the button in and nothing happened but then finally the Fitbit logo came on but flashed several times and then the red X then black screen again.  

[ManuFitbit]

A warm welcome to the forums @DCAW.

Thank you for providing the details regarding your device.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please, keep an eye on your inbox.