Sense 2 blank screen

[Iroh1592]

I need some advice about my watch. The screen kept coming unglued, and I had it repaired multiple times. Now the entire display has gone completely black. The watch itself still works — it tracks and records my activity — but nothing shows on the screen anymore. What are my options at this point, and what should I do next?

Moderator Edit: Clarified subject

[Guy_]

Hi @Iroh1592 - once the seal is broken and the screen detaches it is no longer waterproof but that may not be the issue.

During being detached it may simply have become disconnected and the repair was not successful.

As it is working, in case it is something else, try first holding the button for 10 seconds to do a restart.

[MarreFitbit · Accepted solution]

Hi there, @Iroh1592. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense 2's screen keeps coming detached and now it's completely blank. I understand your concern, I will do my best to help you with this!

As a first approach, since your device's screen has been detaching, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Nevertheless, I agree with @Guy_'s post. Since your Sense 2 is still syncing and tracking your data, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.