Sense 2 blank screen

[SunsetRunner]

I bought my Sense 2 in May 2023. All of a sudden last week, less than 2 months after purchasing it, the screen is blank/ black the whole time and is not working. I have tried everything, holding the button for 15 seconds to try to reset - with the logo flashing for a few seconds but then it goes blank again. All of the help guidance I have seen here and on YouTube assumes that the reset will resolve the problem but it actually doesn’t for me. I am very dissatisfied with this purchase given the cost and the unresolved issue.

[ManuFitbit]

Welcome to the community forums @SunsetRunner.

I'm sorry to know about the inconvenience that you are experiencing with your Sense 2. Thanks for the troubleshooting steps that you already performed.

If it consists of a battery issue, please let me know if you followed the steps listed here: Why isn't my Fitbit device's battery charging? and try to change the clock face.

[SunsetRunner]

Thanks for your response. None of these suggestions work. I will try to contact someone over the next few days to obtain a full refund. 

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I also chatted to a representative a short while ago hoping for assistance. Mid way through the conversation the person assisting ceased responding to questions and ceased assisting me without actually telling me that the conversation was over.  Very frustrating and still left with a Sense 2 that doesn’t work and just 2 months old. 

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I just chatted to a second representative on the support and was told that Fitbit will not refund me as they only refund within 45 days of purchase and that I must seek a refund from the local retailer I purchased it from.  I am very disappointed with this support.