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Sense 2 blank screen

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‎04-22-2024 09:20 - last edited on ‎04-22-2024 09:59 by Fitbit Moderator

‎04-22-2024 09:20 - last edited on ‎04-22-2024 09:59 by Fitbit Moderator

Brand new device, received yesterday. Charged, set up, worked great through around 8 this AM and has stopped tracking. Screen is black. App says 62% charged.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-22-2024 11:26

‎04-22-2024 11:26

Hi @Tnpdiver - if you double tap the screen it should wake, if not charge it should also wake it.

Failing that hold the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

Author | ch, passion for improvement.

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‎04-22-2024 16:06

In response to Guy_

‎04-22-2024 16:06

Absolutely nothing wakes it up. Black screen. Contacted support. Beginning
replacement process. Perhaps the second one will at least work 24 hours.
Unimpressed
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