Sense 2 button stopped working

[Arnykoe]

Since a couple of days the button stopped working. Factory reset did not fix the problem. Everything else seems to work. Can't get to the apps now, for example to change alarm or start an ecg.

What to do?

Sense2 Fitbit 4.65 (1103984556) Version 60.20001.220.31

Samsung s25+, android 16

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Arnykoe. A warm welcome to the forums.

Thank you for taking the time to share with me this information regarding the issue with your Sense 2. 

Please, take a look at the points listed here: How do I clean my Fitbit device?

In addition, Why isn't my Fitbit device's battery charging?

Try to restart the device once you already tried the steps above. 

[Arnykoe]

Hello, 

The watch is clean, the button is clicking and it charges without problems.

Further cleaning does not resolve the issue. 

[ManuFitbit]

Hi @Arnykoe. Thank you for responding. 

At this point, I suggest getting in touch with our Support team, as they have specialized tools to assist you more effectively. Please feel free to contact them; they will be happy to help.

Thank you for understanding.