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Sense 2 cannot connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2024 20:06 - last edited on ‎03-15-2024 10:43 by Fitbit Moderator

‎03-14-2024 20:06 - last edited on ‎03-15-2024 10:43 by Fitbit Moderator

My watch got disconnected and I can't paired it now. It says that my watch have been locked or the warranty have been replaced. But I can't get the help I need soon. 

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎03-14-2024 21:09

‎03-14-2024 21:09

Hi @Marleny1983 - it is probably best to chat via the Fitbit App, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

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‎03-14-2024 21:21

In response to Guy_

‎03-14-2024 21:21

I chat with fitbit customer service but they said they can't do anything so they referred me to a another a technical support that will reach out to me via email.

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‎03-14-2024 21:40

In response to Marleny1983

‎03-14-2024 21:40

@Marleny1983 - sometimes there can be an error and they lock the watch by mistake, if you received s replacement, but they should be able to unlock it.

Author | ch, passion for improvement.

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‎03-15-2024 10:42

In response to Guy_

‎03-15-2024 10:42

Welcome to the forums @Marleny1983.

Thank you for sharing the inquiry regarding the Sense 2. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for your help @Guy_. 

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