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Sense 2 charging cable keeps getting defective

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It's the fourth charger that does not work with the same issue. Top left pin is pushed in and stuck?  Is this their side hustle?


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Hi, @Anakou! I've been lucky enough never to have an issue with a charger, although I do see lots of people in the forums with them. Are you still under warranty? If so, I'd suggest contacting Fitbit Support directly. If not, maybe consider a 3rd party charger? Not sure if they'd function any differently, though.

MakMak | Community Council

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Hi @Anakou - in addition to what @MakMak has provided, a Sense 2 is less prone to charge cable issues as it draws a lower current unless there is a contact tolerance issue with the watch causing sparking, in which case the watch may be the cause.

However this problem can also be exasperated by lack of cleaning or the way the cable is used, perhaps this link can help Tips when using the Sense or Versa 3 charging cable

I have never had to replace a cable in 3 years for a Sense which draws a bigger current and is often more problematic, but I only charge when necessary, about every 5 days which reduces the number of times the cable is used which may also be a factor.

Author | ch, passion for improvement.

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Maybe it's worth trying to clean the pin with a cotton wool bud (Q-tip) and some IPA or electrical contact cleaner. I've had success freeing a stuck pin just by doing this. The springs are weak and any small amount of debris can cause issues. 

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Nathan | UK

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