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Sense 2 clock face is black

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‎10-27-2022 15:18 - last edited on ‎10-28-2022 20:44 by Fitbit Moderator

‎10-27-2022 15:18 - last edited on ‎10-28-2022 20:44 by Fitbit Moderator

My clock face is gone and my fitbit doesn't seem to be counting steps anymore. It's strange because I can scroll through the settings screens, but the screen that should have my clock face is simply black. I had a custom clock face, but now when i go to clocks it just times out. Is there a reset button on it or something?

 

Moderator Edit: Clarified subject

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‎10-27-2022 15:19

‎10-27-2022 15:19

First, I would try to restart the watch by pressing the button for approx 10 seconds 

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows

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3 REPLIES 3

‎10-27-2022 15:19

‎10-27-2022 15:19

First, I would try to restart the watch by pressing the button for approx 10 seconds 

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎10-27-2022 15:23

‎10-27-2022 15:23

OK, it's working again. Don't know what I did but it's back albeit with a lot less battery than I thought I had.

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‎10-28-2022 20:51

In response to Mircalla

‎10-28-2022 20:51

Hi there, @Mircalla. @LokeAa Thanks for your great help!

 

@Mircalla Thanks for your efforts while troubleshooting your Sense 2. I'm glad it started working again and if by any chance this happens again, don't hesitate to let us know. That way we can investigate and provide you with assistance. Have a good one!

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