Sense 2 clock face keeps disappearing

[KathleneM]

Several times every day my clock face goes away and shows one of the other apps instead.  Usually the Steps screen or Sleep.   The only thing I can do to fix it is to turn it off and on.

Moderator Edit: Clarified subject

[Guy_]

Hi @KathleneM - it looks like you have swiped left or right. When it happens try swiping left or right multiple times, and also swipe down to get to Quick Settings and turn off all the icons.

[LizzyFitbit]

Welcome to the Community, @KathleneM. @Guy_ Thanks for your great help!

@KathleneM Thanks for bringing this to our attention, and the steps tried on your own. In addition to @Guy_'s suggestion, you can also press the button to return back to the clock face. For more information on how to about how to navigate your watch's screen, see this help article.

[KathleneM]

Thank you @LizzyFitbit @and @Guy_ .  I have tried everything multiple times but it still continues to happen.  I’m not new to Fitbit (this is my 3rd watch) so I can usually troubleshoot successfully.  When the clock face just “goes away” (which 99% of time is when I’m not actively using it) I try swiping left, right, down, up multiple times to no avail.  When I swipe left or right, it does scroll over all the apps but yet the clock face isn’t there.  I even sometimes wake up to this issue too.  The only thing I can seem to do is to hold down the button until it shuts down and resets.  Then the clock face is back.   My husband also has the same issue, although not as often, but somehow when he swipes all ways possible, his clock face returns.   

[Guy_]

@KathleneM- there are a some other things to try to isolate the cause of this annoying issue.

• are you by any chance left handed? If so try wearing on the other arm.
• try turning on button press only, so that the screen cannot be accidentally scrolled
• try turning off the phone's Bluetooth, in case syncing is creating an issue, for a test period
• try a sync and then Shutdown from the watch Settings menu, wait at least 10 seconds before restarting it
• try changing to another clock face

If none of these help you may have a watch issue and it needs replacing under warranty where you got it.

However you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support and they will help you with a tedious factory reset which possibly can resolve it, though as it is not a common event, probably not.