Sense 2 continue to get red X

[BillsSense2]

I noticed on previous forum entries that my problem is very common with the Sense 2.  There are many entries of frustrated customers giving up on Fitbit.  

- I have tried "factory reset" many times.  As other customers, I continue to get the red X which says "Failed Reset"

Has Fitbit found a new solution or is this still an ongoing software bug?

I don't really want to buy another expensive smart watch.  Please help

Moderator edit: clarified subject.

[ManuFitbit]

Hi @BillsSense2. Welcome to the community forums. 

Thank you for taking the time to share the details regarding this difficulty with your Sense 2. Thank your for trying to fix it on your own. 

Please try to sync in the Fitbit app by tapping the upper left corner icon > Device > Sync Now.
If Sync Now doesn’t work, tap the upper left corner icon > Device > Tile to see if the firmware banner appears.

If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button.

[BillsSense2]

I tried to suggested steps.  Still same results!!  "Blue dot diamond of death!"

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I've tied the suggested steps. No change. Still blue diamond of dots

[ManuFitbit]

Thank you for the update @BillsSense2. 

Sorry to know that the steps didn't solve the issue. 

Since you report experiencing the same specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.