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Sense 2 crashed and won’t reboot

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‎01-15-2026 02:10

‎01-15-2026 02:10

My sense 2 has crashed twice and now it won’t reboot. I’ve tried holding the side button but the screen doesn’t change 

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‎01-15-2026 12:51

‎01-15-2026 12:51

Hello @DebbieSMajor!  Welcome to our community forums!

I'm sorry to hear that your Sense 2 is not working.  

  • Is your Sense 2 screen on?
  • Does it vibrate when you connect it?
  • Are the green lights on the back? 

If the rear lights are off and the screen doesn't vibrate or turn on, please follow the steps in the article below: Why isn't my Fitbit device's battery charging?

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