Sense 2 display doesn't turn on

[amrutha91]

My sense 2 vibrates on putting to charge.

But doesn't switch on.

When trying to hard reset, the firbit logo comes, stays for 10 seconds and a red cross appears. And screen goes blank again.

It is a new piece and haven't used it for more than a month. 

Customer care also can't be reached. 

Moderator edit: format. 

[Guy_ · Accepted solution]

Hi @amrutha91 - you may need to do several restarts.

Press and hold the button for at least 10 seconds till it vibrates and the logo appears, you may need to hold the button for a few more seconds after the screen comes on.

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[AndreaFitbit]

Welcome to the Fitbit Community, @amrutha91. I'm sorry to hear that your Sense 2 display is not turning on and thank you for mentioning the steps that you have followed in order to correct this. 

Let me explain the red cross appears when the set up process or firmware update didn't complete correctly. You can follow @Guy_'s advise in order to contact our team. 

Thank you for your comments @Guy_.