Sense 2 doesn't sync with iPhone 15 Pro Max

[Natalie_Belgium]

After reading another topic about this: "Sense won't stay connected to my iPhone 15" and tried everything that was suggested by Fitbit. Fitbit still doesn't sync with my iPhone 15 Pro Max. So in despiration, I've tried syncing it to an Android phone and that worked without a problem. To be clear there is nothing wrong with the bluetooth on my iPhone because I can connect with other bluetooth devices without any problems.

Could it be that there is an issue with iPhone connection/syncronisation for the Fitbit Sense 2? If so, when can we expect a solution? Because for now, I can't use my device.

[FatimaFitbit]

Hi there @Natalie_Belgium! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts!

Which steps have you already tried to follow? Have you checked if you can update the Fitbit app? Fitbit has released a new update a few days ago. 

I suggest you give these troubleshooting steps a try:

• Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
• Restart your Sense 2. 
• Turn your phone off and back on.
• Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
  • On your phone, tap Settings > Bluetooth.
  • Tap the information icon or gear icon next to the name of your Fitbit device.
  • Find the option to forget the device.
• Try setting up your device again.