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My Fitbit sense 2 not responding to my touchscreen

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‎12-28-2024 03:53 - last edited on ‎12-28-2024 09:03 by Fitbit Moderator

‎12-28-2024 03:53 - last edited on ‎12-28-2024 09:03 by Fitbit Moderator

Hi,

my touch for example for certain apps like “today” is not responding when ik touch

Moderator Edit: Clarified subject

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‎01-16-2025 10:34

‎01-16-2025 10:34

Hi there @Pansychien! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation. 

I suggest you try to do the following:

  • Restart your Sense 2: Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
  • Change the clock face. 
  • Sync your Sense 2 with the Fitbit app. 
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