Sense 2 errors after update

[Lindajoyberg]

Hi there, I’ve been a loyal Fitbit customer for a few years now I have a sense 2 I purchased just over a year and a half ago, a few days ago I updated the Fitbit because you had update available and ever since then I’ve had nothing but problems with my sense 2 originally it was fine and then shortly after all the problems started it’s been days now that I’ve been unable to use my Fitbit because it will not sync with Bluetooth. It will not respond. It will give me the numbers needed to Bluetooth connect and then it doesn’t, then  will give me the X in red then it won’t give me the X in red. It’s just error after error. I bought this second Fitbit because I have health issues and seriously rely on my Fitbit to help me with this and help me see what’s going on. I need someone to help me get this working as it’s been very frustrating for days on end. There is only so many Internet conversations that can happen before you need to understand it Fitbit that’s something is not right I had no problems at all prior to your just so you’re aware thank you. 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Lindajoyberg.  A warm welcome to the community forums. 

Thank you for taking the time to share with me this information regarding the Sense 2. Sorry to know about the inconvenience. 

I suggest you try these steps:

• Sync in the Fitbit app: From the Today tab, tap the Devices icon > Sense 2 > Sync.
• If Sync Now doesn't show an update banner, tap the Devices icon > Sense 2 > Gallery.

The app should show a pop up to install the missing apps and recover the device. 

Restart the device: How do I restart my Fitbit device?

[Lindajoyberg]

Thank you however, there is no devices located there anymore and it will not let me load my device back on

[Lindajoyberg]

After I couldn’t have it connect, I forgot devices on my Bluetooth and I remove the app and I removed my Fitbit and then I redid everything and I get as far as it giving me the authorization code and then it shuts down. It worked once the first time this happened, and then now it won’t even let me put a device onto your app

[Guy_]

@Lindajoyberg - did you try placing on charge and try again to connect and sync while charging?

[Lindajoyberg]

Yes I did that already

[AZ-TX]

I have had my sense 2 glitch after an update. I had to factory reset the device. Have you been able to try that?