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Sense 2 Tiles won't update

‎12-16-2025 12:15 - last edited on ‎12-17-2025 15:19 by Fitbit Moderator

‎12-16-2025 12:15 - last edited on ‎12-17-2025 15:19 by Fitbit Moderator

I just got a Sense 2 today and I'm struggling to get everything set up the way I want it. Any time I go to change the tiles in the app it reverts back immediately, whether I'm trying to move them around or install/uninstall them. I'm also having an issue with the EDA sensor tile not updating that it has permissions. I've tried to uninstall the main goal tile multiple times and before I even change pages it reverts back, and I can't install the YouTube music tile at all. I've factory reset the Fitbit, paired and unpaired, restarted the device AND my phone (Pixel 8 Pro), force reset the Fitbit app, checked that everything is fully updated-- I have no idea how to fix this. I'm running firmware 220.31. Any and all help is appreciated!

 

Moderator edit: clarified subject.

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‎12-17-2025 01:59

‎12-17-2025 01:59

Found this on reddit and it works 

 

I found a solution today deep in a post on the fitbit forum.On your fitbit Tap and hold on the watch face swipe left and choose Open Gallery, This will open the app on your phone the use the tile manger from there. This was the only way I was able to get it to work. Its still slightly broken but I could move the tiles where I wanted them.

 

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