01-12-2026 07:25
01-12-2026 07:25
Like many others, the face on my Sense 2 simply fell off.
I have never worn watch when in water, showering, etc
Fitbit is out of warranty. I find it very disappointing that this watch continues to be sold with an obvious design/manufacturing issue.
I have used some superglue to glue face back on.
Back face functions continue to work but clock face has 'frozen' so use a watch is finished.
This is the second fitbit I have had to buy in 5 years of use. I will almost certainly now buy a different brand.
Best Answer01-12-2026 07:33
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01-12-2026 07:33
Hi @agesofman, welcome to the Community.
Thanks for sharing with me your situation but in this cases the best advice that I can give you is to contact Support since this is a physical damage to your device, you can contact them following this link in the one you can select how you want to contact them. Support.
Best Answer