Sense 2 faulty

[Meerkat57]

I bought a new sense 2 Fitbit in May. On the 24th June it stopped working. It won’t turn on, when I do the reset I get a flashing Fitbit logo then a Red Cross. I’m going around in circles trying to arrange a return and refund (I do not wish to have a replacement, I’ve lost faith in these devices). I’m getting passed from Fitbit to google support and back again and getting nowhere because I’m out of the two week returns period. This is unacceptable when the item is faulty!! £220 for something that has lasted 6 weeks!!! 😣

[Guy_ · Accepted solution]

Hi @Meerkat57 - unfortunately as frustrating as it is, the only option after the refund period is a warranty replacement with a refurbished one. That's the best Google (who own Fitbit) offers.

[Meerkat57]

Ok thank you, I was coming to this conclusion.
It’s not very good and I would never buy a google product again!!
It’s terrible, they provide you with a faulty item and then all that is available is a refurbished replacement.
How on earth do they get away with that?! 🥺
Sent from my iPhone

[Mommastuder]

My Sense won’t wake up after fully charged. I’ve tried everything. Please help! How do I either return my watch? Or how can it be fixed?

[Meerkat57]

I’ve had the same thing, I’ve learned on here that a possible replacement (refurbished one) is my only option, mine did the same on the 24th June. The chat facility is rubbish and they do not respond to emails. Customer service from google is atrocious 😔