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Sense 2 flashes Fitbit logo with red X

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‎09-07-2023 05:29 - last edited on ‎09-21-2023 12:32 by Fitbit Moderator

‎09-07-2023 05:29 - last edited on ‎09-21-2023 12:32 by Fitbit Moderator

I was so excited to get the Sense 2.  I bought it in May 2023, not even two months later my watch displayed a flashing Fitbit logo and then a red x. Called customer service, it could not be fixed so they sent me a replacement. After a month of having my replacement watch, I am having the same issue. Flashing Fitbit logo followed a red X. Called customer service again, nothing can be done besides giving me another replacement. Customer service is great, but the watch itself has some serious issues. After reading others comments, I know that I am not the only one with this problem. Do not recommend.


Moderator Edit: Clarified subject

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‎09-21-2023 12:35

‎09-21-2023 12:35

Welcome to the community, @Aleaapplegate.

Thanks for letting me know about your Sense 2 and your efforts while working on this matter. I understand where you're coming from and I'm sorry you've had this experience. Fitbit constantly works to improve our devices, and the input we receive from our members is a big part of the process. Please know your feedback is appreciated and if you have any questions about your case, you can always get in touch with our Support team.

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