help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 frame is peeling

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2023 05:43 - last edited on ‎05-09-2023 17:26 by Fitbit Moderator

‎05-04-2023 05:43 - last edited on ‎05-09-2023 17:26 by Fitbit Moderator

16832041570656550541688380085683.jpg

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-04-2023 05:48

‎05-04-2023 05:48

Hi, @DaSwainr! To me it looks like the watch face is coming unglued. I've seen other people have this issue with previous products. I would probably reach out to Fitbit Support directly. Good luck!

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

View best answer in original post

Best Answer
5 REPLIES 5

‎05-04-2023 05:48

‎05-04-2023 05:48

Hi, @DaSwainr! To me it looks like the watch face is coming unglued. I've seen other people have this issue with previous products. I would probably reach out to Fitbit Support directly. Good luck!

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎05-04-2023 05:52

In response to MakMak

‎05-04-2023 05:52

Thanks! I'll do that.
Best Answer
0 Votes

‎05-05-2023 06:42

‎05-05-2023 06:42

I had the same issue with mine after about 4 month... sent it back and Fitbit replaced under warranty.   Although, 2 caveats...

 

1) it took nearly a month between when I shipped my old watch back to when I got my new one

2) While fitbit pay was working beautifully with my original Sense 2, the new one forced me to move to Google Wallet when I set it up and now that functionality has been broken ever since.

Best Answer

‎05-05-2023 08:11

In response to thirstycat

‎05-05-2023 08:11

Thanks for your reply, I'm going to take my chances with the replacement option. Hoping fir a quicker turnaround lol... I appreciate your response.

Best Answer
0 Votes

‎05-09-2023 17:32 - edited ‎07-25-2023 16:23

In response to DaSwainr

‎05-09-2023 17:32 - edited ‎07-25-2023 16:23

@DaSwainr Welcome to the forums. @MakMak and @thirstycat Thanks for your suggestions.

@DaSwainr Thanks for bringing this to our attention, as well as the picture provided. Because this shouldn't be happening, I've requested a case on your behalf so our Support team can evaluate this situation and help you out. You'll receive an email with more information, keep an eye on your inbox.

I hope we can get you back on track soon.

Best Answer
0 Votes