Sense 2 freezes when swiping

[BethS04]

At random times, when I try to swipe the face of my Sense 2 to see my step count, it will not work. It appears to be frozen. Then if I wait a few minutes and try again, it might work. I just shut it down completely and turned it back on. So maybe that will fix it. Any other ideas in case that doesn’t work?

[Guy_]

Hi @BethS04 - sometimes the watch does have the habit of freezing and a restart by holding the watch button for 10 seconds till it blanks or vibrates and waiting for it to come on again fixes it.

However consider changing clock face for 2 reasons, it may have a problem and you may be able to find a more functional clock face which shows the essential information without swiping, such as steps, heart rate, time, battery level etc

As an example see the SimpleClockPro clock face which requires very little navigating to see everything you need for general use.

[ManuFitbit]

Hi @BethS04. Good to see you participating in the forums.

Thank you for sharing the inquiry regarding your Sense 2.

I hope you managed to solve it following the advice provided by @Guy_. You are able to access to different information regarding how to troubleshoot the device and tips for a better performance taking a look at the different help articles. 

Here is an example about the help articles and how do you can change the clock face: How do I change the clock face on my Fitbit device?

Thanks for the help provided @Guy_.