Sense 2 broke when it fell off

[Newtotec]

Just got a new fitbit sense 2 for my birthday. Had to put new band on for a bigger wrist. After putting it on the clip released joining the watch to the band and the watch dropped and the face smashed. It did not last 5 minutes. Can you replace the screen? I am quite annoyed at it was a gift from my wife to help bring me into the world of technology and get fit after some operations.

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @Newtotec  if your wife paid for the device using a credit card, give them a call. Quite often the credit card company has an insurance on products we buy that meet with such an incident. Can't hurt to ask them.

[Newtotec]

Thanks, I hadn't thought of that. It was on a Visa so we will check it out. I feel like a real dill for breaking it.