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Sense 2 frozen in Sleep Mode

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‎10-23-2025 13:11 - last edited on ‎10-24-2025 18:53 by Fitbit Moderator

‎10-23-2025 13:11 - last edited on ‎10-24-2025 18:53 by Fitbit Moderator

Greetings all,

      I just purchased a Fitbit Sense 2. Yesterday. Yesterday, I downloaded some kind of app on my phone that now represents sleep mode. It is a blue image with a bed and a sleeper. Since downloading it, I cannot get out of Sleep Mode. Do Not Disturb is off. Sleep Mode is off. I do have Schedule Mode on. I have re-booted it. Any suggestions would be greatly appreciated. I wish I had never downloaded the sleep images that have taken over my watch! Unfortunately, I don't remember where I downloaded them from. 

Kate

 

Moderator edit: clarified subject.

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‎10-24-2025 18:45

‎10-24-2025 18:45

It's good to see you around @Hopeful911. 

Thank you for providing the details about this difficulty with your Sense 2. Sorry yo to know the inconvenience. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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