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Sense 2 cannot access tiles or gallery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2025 09:13 - last edited on ‎10-22-2025 17:22 by Fitbit Moderator

‎10-21-2025 09:13 - last edited on ‎10-22-2025 17:22 by Fitbit Moderator

Unable to access watch faces, gallery or tiles on my Sense 2. Says not connected to Internet. I've restarted my watch, force stop on app and restarted phone, turned off WiFi to no avail. Down detector doesn't show any issues with Fitbit. Any suggestions or is anyone else experiencing this issue?

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎10-22-2025 17:22

‎10-22-2025 17:22

A warm welcome to the community forums @evv-204.

Thank you for taking the time to share with me the information about this difficulty with your Sense 2. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Best Answer

‎10-24-2025 20:07

‎10-24-2025 20:07

Hi @evv-204 - just in case it something simple, and you have a Samsung phone check the private DNS setting.

Author | ch, passion for improvement.

Best Answer

‎10-24-2025 20:12

In response to Guy_

‎10-24-2025 20:12

Thank you for your response. I have a Google Pixel and it was a DNS issue.
Best Answer

‎10-24-2025 20:21

In response to evv-204

‎10-24-2025 20:21

@evv-204 - thanks for confirming the Pixel suffers the same issue, it may just be more Android in general. Useful feedback.

Author | ch, passion for improvement.

Best Answer