Sense 2 has Fitbit emblem on screen

[weathersj86]

I had a problem with the inability to get watch face to appear. Called Fitbit and was helped with that problem. Charged it and now it only shows the Fitbit emblem. Unit won't turn off. I'm frustrated with it and will NOT be spending $ for another one. It's a bit over a year old and it seem once Google took over, the unit didn't work properly and now not at all. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @weathersj86.

Thanks for letting me know about this situation in regards to the screen of your Sense 2 showing the Fitbit logo. I appreciate your efforts on following the support instructions to get this improved.

Can you try these following steps, please? Probably you have followed them already but I need you to follow them once again since the situation continues:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Sense 2 In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.