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Sense 2 has a red X

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‎08-19-2024 15:51 - last edited on ‎08-20-2024 08:17 by Fitbit Moderator

‎08-19-2024 15:51 - last edited on ‎08-20-2024 08:17 by Fitbit Moderator

I just bought a Fitbit Sense 2 May 11, 2024. Last Thursday it quit working. I have done all the suggestions, forced stop, turned off and on Bluetooth, removed app added back on, etc and nothing works. Please advise! Thanks!

 

Moderator edit: edited title to clarity.

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‎08-20-2024 09:27

‎08-20-2024 09:27

Welcome to the community, @Owllady58.

Thanks for letting me know about this situation with your Sense 2 screen. I appreciate the steps followed to get this improved.

Can you answer the following, please?

- Are the LED lights on the back on?
- When was the last time you charged it?
- How long did you charge it for?
- If you haven't charged your Fitbit recently, we ask that you try charging it for 2 hours.
- Does it vibrate when you plug your Fitbit device into the charging cable?
- Have you tried restarting your Fitbit device by following the steps in our support article How do I restart my Fitbit device?
- Have you tried the steps in our support article Why isn't my Fitbit device's battery charging?

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