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Sense 2 heart rate not working

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‎01-05-2024 01:41 - last edited on ‎01-05-2024 10:26 by Fitbit Moderator

‎01-05-2024 01:41 - last edited on ‎01-05-2024 10:26 by Fitbit Moderator

Sense 2. Got for Christmas. The heart rate is not working at all.

I finish a vigorous activity, am gasping for breath and it tells me my heart rate is 80. When standing up, apparently my heart rate is 54… either I am close to comatose or something is not working.

 

i contacted customer support a few days ago, they told me to restart it, which I have done, no change in readings. 

I am So. Disappointed. The only reason I changed from my old Versa2 is that after a few years the battery was going but I want to return this product. I am Fed. Up.

 

Moderator edit: clarified subject.

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‎01-05-2024 10:24

‎01-05-2024 10:24

Hi @PetraHamp. Welcome to the community forums. 

Thank you for taking the time to share the inquiry regarding this inconvenience with Sense 2. I'm sorry to know the inconvenience that you are experiencing. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them since they already have your information on file.

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