Sense 2 hr

[resler]

I’m so beyond disappointed with the heart rate monitor on the sense 2 during an exercise session. I’ve been a loyal customer to Fitbit for many years now, I’ve had 3 models - all brilliant. My sense 2 is a few days old now and I have to say I’m pisses with the inaccuracies of the hrm during exercise. It’s showing nearly 20 beats lower than what’s actually true. I use a Fitbit as a trusted brand to monitor my fitness and progress but I feel as though I’ve been duped out of a lot of money. I’ve tried tightening the band, moving it up and down my wrist and it’s so frustrating because I want the data correct and it’s distracting me during workouts. PLEASE can anyone give me advice on how to fix this?

[Guy_]

Hi @resler - HR inaccuracy is a common issue if you look through the forums and not resolvable.

if you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

[Rich_Laue]

I'm not sure which exercise but if it is one where the wrist flexes yes there could be issues with the heart rate. Also a to tight band will cause problems.