11-20-2024
06:20
- last edited on
11-21-2024
09:23
by
ManuFitbit
11-20-2024
06:20
- last edited on
11-21-2024
09:23
by
ManuFitbit
Good morning. I’m having a chronic sleep record problem, and could use some advice. Using my new Sense2, which works well for almost everything, and have run into some sleep recording problems. For example, went to bed last night at 8 and right to sleep. When I woke up and checked data (around 530), it had me going to sleep at 11. When I tried to correct it, the message was “can’t change that, a record already exists.” Well, it doesn’t show anywhere. I’ve tried restarting the watch, and that doesn’t help (deleting the record and trying to put in correct data results in getting the same results). This problem was also frequent with my old sense. I know it’s not a crisis, but it’s a bit frustrating. Any help would be appreciated.
11-21-2024 09:13
11-21-2024 09:13
Hi @L-Fra. Welcome to the community forums.
Thank you for taking the time to share the details regarding the difficulty with your Sense 2.
While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.