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Sense 2 is no longer reading HR

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‎04-28-2023 08:22 - last edited on ‎04-28-2023 10:47 by Fitbit Moderator

‎04-28-2023 08:22 - last edited on ‎04-28-2023 10:47 by Fitbit Moderator

My sense 2 is no longer reading a hr. I have tried the other wrist, cleaning the sensors, restarting and resetting it. The green LED will sometimes light up. Not sure if this is a software or hardware issue.

 

 

Moderator edit: updated subject for clarity. 

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‎04-28-2023 09:05

‎04-28-2023 09:05

@Pixi.poxi If a factory reset did not fix it, I would reach out to Customer Support. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-28-2023 09:05

‎04-28-2023 09:05

@Pixi.poxi If a factory reset did not fix it, I would reach out to Customer Support. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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